Return and Refund Policy

Bauthe maintains this Return and Refund Policy to establish the conditions and procedures applicable to returns, refunds, replacements, and related customer requests for products purchased through the Bauthe online store. This policy applies to purchases made through the Bauthe website except where a different policy is expressly stated for a particular product, order, promotion, or transaction, or where applicable law provides otherwise.

Customers may request a return within ten days of receiving an eligible product, subject to the conditions established by this policy and applicable law. The return period begins on the date the applicable order is delivered according to the available delivery information. Customers should contact Bauthe as soon as reasonably possible when they determine that a product needs to be returned.

Products submitted for return should generally be unused, unopened, and in the condition in which they were received, together with the original packaging and any applicable accessories, documentation, labels, or other materials supplied with the product. Bauthe may be unable to accept a return when the condition of the product prevents it from being reasonably resold, except where applicable law requires otherwise.

Certain products may not be eligible for return due to their nature, condition, hygiene considerations, health or safety requirements, applicable law, or other legitimate restrictions. This may include products that have been opened or used where resale would not be appropriate, products subject to applicable hygiene restrictions, personalized products, or other products for which return restrictions are disclosed at the time of purchase. These restrictions do not limit any rights provided to customers by applicable law.

Customers should contact Bauthe before sending a product back when a return authorization or return instructions are required. Bauthe may request information necessary to identify the applicable order and evaluate the return request, including the order number, product information, delivery information, reason for the return, and photographs or other information where reasonably necessary to evaluate damage, defects, or other reported issues.

When a return is approved, Bauthe may provide return instructions, including the applicable return address, shipping method, packaging requirements, and any other information necessary to complete the return. Customers should follow the instructions provided by Bauthe to avoid unnecessary delays in processing the return.

Where a product is returned because it was damaged during delivery, is defective, is materially different from the product ordered, or another issue attributable to Bauthe has occurred, Bauthe may review the circumstances and, where appropriate, provide a replacement, refund, return authorization, or other applicable resolution in accordance with this policy and applicable law.

Customers should notify Bauthe promptly when an order arrives damaged or a product appears defective. Where appropriate, Bauthe may request photographs of the product, packaging, shipping label, or damage to assist with the review. Customers should retain the original packaging and relevant shipping materials until Bauthe has completed its review when a delivery-related issue is reported.

If a return is requested because a customer has changed their mind, ordered an incorrect product, no longer wants the product, or otherwise requests a return for a reason unrelated to a defect or fulfillment error, the product must generally satisfy the return conditions described in this policy. Any applicable return shipping responsibility will depend on the reason for the return and the circumstances of the order.

Bauthe may provide return shipping at no cost where a return is approved because the product was damaged, defective, incorrectly supplied, or otherwise subject to an issue for which Bauthe is responsible, subject to applicable law and verification of the circumstances. Customers may be responsible for return shipping costs for other types of returns where permitted by applicable law.

Products should be packaged appropriately when being returned to reduce the risk of damage during transportation. Bauthe may not be responsible for damage occurring during a customer-arranged return shipment where the damage results from inadequate packaging, improper handling, or other circumstances outside Bauthe’s control, except where applicable law provides otherwise.

After a returned product is received, Bauthe may inspect the product and associated materials to determine whether the return satisfies the applicable requirements. Processing time may vary depending on the nature of the return, the condition of the product, the information available, and the volume of returns being processed.

Approved refunds will generally be issued to the original payment method used for the applicable purchase unless another method is required or permitted by applicable law or expressly agreed to by Bauthe. The time required for a refund to appear in a customer’s account may depend on the customer’s financial institution, card issuer, payment processor, or other payment provider.

A refund may include the eligible purchase price and other amounts that Bauthe is legally required to refund. Original shipping charges may not be refundable for certain types of returns where permitted by applicable law. Where a return results from a damaged, defective, incorrect, or otherwise improperly fulfilled order, Bauthe will determine the applicable refund or other remedy in accordance with this policy and applicable law.

If a customer received a promotional discount, bundle price, free product, reduced shipping charge, or other offer in connection with an order, the amount of any refund may be affected by the terms of the applicable promotion and the portion of the transaction being returned. Bauthe may make reasonable adjustments to ensure that the refund accurately reflects the applicable transaction terms, subject to applicable law.

If only part of an order is returned, Bauthe may refund only the eligible amount associated with the returned product or products. Where a discount, promotion, shipping charge, or other transaction condition applied to the complete order, the refund may be calculated according to the applicable transaction terms.

If a product is determined to be ineligible for return because it does not satisfy the applicable conditions of this policy, Bauthe may contact the customer concerning the available options. Where permitted by applicable law, Bauthe may return the product to the customer at the customer’s expense or otherwise handle the product according to the circumstances.

Bauthe does not require customers to return a product in circumstances where applicable law prohibits such a requirement or where Bauthe expressly instructs the customer not to return the product. Customers should follow the instructions provided by Bauthe in connection with a specific return request.

Nothing in this Return and Refund Policy limits any mandatory consumer rights, warranties, remedies, or protections available under applicable federal, state, or local law. Where applicable law provides a customer with rights that differ from or exceed the terms stated in this policy, those rights will apply to the extent required by law.

Bauthe may review individual return and refund requests based on the specific circumstances of the transaction, the condition of the product, the reason for the request, applicable order records, shipping information, and applicable legal requirements. The company may request reasonable information necessary to evaluate a request and prevent misuse of the return process.

Bauthe may decline returns that are fraudulent, abusive, materially inconsistent with the information provided, or otherwise outside the applicable terms of this policy, except where applicable law requires a different outcome. Any such determination will be made subject to applicable consumer protection requirements.

Returns and refunds may take additional time when an order involves a third-party payment processor, shipping provider, manufacturer, distributor, or other service provider. Bauthe may need to obtain additional information or complete an internal review before determining the appropriate resolution.

Bauthe may update this Return and Refund Policy from time to time to reflect changes in its products, fulfillment procedures, payment systems, business operations, applicable laws, or other relevant circumstances. The current version published on the Bauthe website will apply to applicable purchases subject to any rights that cannot legally be modified.

Customers who have questions concerning a return, refund, damaged product, defective product, replacement, or other order issue may contact Bauthe using the company contact information provided below.

If you need to contact us directly, you can reach our customer support team at 980 Lords Hill Dr, Fountain, CO 80817, United States, by email at hello@bauthe.com, or by phone at +1 (458) 521-6542.