Delivery and Returns
Bauthe takes the greatest care in preparing and delivering every order, so that the moment you open your parcel reflects the attention we bring to each of our clients. This page explains our delivery options, timings and charges, as well as our fourteen-day returns policy and the steps to follow should you wish to return a product.
Bauthe currently delivers to addresses within the United States, including Alaska, Hawaii and APO/FPO addresses, subject to the restrictions that apply to certain products. Fragrances and some aerosol products contain alcohol or other components classified as hazardous for transport and may only be shipped by ground; they may therefore be unavailable for express delivery or for delivery to certain destinations.
Home delivery takes three to five business days from dispatch. It is charged at a flat $10 per order, and is complimentary on all orders of $100 or more after discounts and before tax. Collecting your order in a boutique is always free. Orders placed before 12 p.m. Eastern Time on a business day are generally dispatched the same day; orders placed later, at weekends or on public holidays are dispatched on the next business day.
You may also choose to collect your order free of charge in a Bauthe boutique. You will receive an email as soon as your order is ready. Orders are held for fourteen days, after which they will be returned to our warehouse and refunded. To collect your order, please present your order confirmation and a valid identity document.
Every order is carefully prepared and packaged in our signature packaging and includes complimentary samples selected for you. Once your order has been dispatched, you will receive a confirmation email with a tracking link, allowing you to follow its progress at any time. A signature may be required on delivery for certain orders. During busy periods such as the holiday season and new launches, delivery times may be slightly longer, and we thank you in advance for your understanding.
Please check your parcel upon delivery. Should your order arrive damaged, incomplete, or should you receive a product you did not order, please contact our Client Advisors within forty-eight hours of delivery, with your order number and, where possible, photographs of the parcel and its contents. We will arrange a replacement or refund as quickly as possible. If your tracking indicates that your parcel has been delivered but you have not received it, please let us know within seven days so that we may open an investigation with the carrier.
Bauthe wishes you to be entirely satisfied with your purchase. Should this not be the case, you may return products bought on our website within fourteen days of the date of delivery. To be accepted, returned products must be unused, unopened, in their original condition and packaging, with any protective film or seal intact, and accompanied by their order number or proof of purchase. Complimentary samples and gifts received with an order should be returned with the products to which they relate.
For reasons of hygiene, health and safety, the following products cannot be returned unless they are defective: products that have been opened, used, tested or whose seal has been broken; personalised or engraved products; gift cards; and products purchased as final sale. Any product returned that does not meet our returns conditions will be sent back to you at your expense.
To return a product purchased online, sign in to your account, select the order and the items you wish to return, and indicate the reason for your return. If you placed your order as a guest, please contact our Client Advisors, who will be pleased to assist you. You will then receive a prepaid return label by email. Place the products securely in their original packaging, inside the parcel in which you received them where possible, attach the label and drop the parcel off at the indicated carrier within the fourteen-day period. We recommend that you keep proof of postage until your refund is confirmed.
You may also return products purchased online in any Bauthe boutique, within the same fourteen-day period, by presenting your order confirmation and the products in their original condition. Returns in boutique are refunded to the original method of payment. Products purchased in a Bauthe boutique must be returned to a boutique and are subject to the conditions displayed in store.
Once your return has been received and inspected, we will send you an email confirming acceptance. You will then be refunded the price of the returned products to your original method of payment within five to ten business days, depending on your bank. Original delivery charges are refunded only if your entire order is returned, and express delivery charges are not refunded. If you paid with a gift card, the refund will be credited to a new gift card. Bauthe does not offer direct exchanges; should you wish to receive a different product, please return the original item for a refund and place a new order.
If a product proves defective, or if you experience a reaction to a product, please stop using it and contact our Client Advisors, who will examine your situation with care and propose an appropriate solution. For any question regarding delivery or returns, our Client Advisors are at your disposal by email at hello@bauthe.com or by telephone at + (330) 324-6442, Monday to Saturday.