Privacy Notice

Bauthe attaches the greatest importance to the protection of your privacy and of your personal information. This Privacy Notice explains, in a transparent manner, what personal information we collect when you visit our website, shop with us online or in our boutiques, contact our Client Advisors or take part in our services, how we use it, with whom we share it, how long we keep it and what rights you have.

Bauthe is responsible for the processing of your personal information described in this notice. Should you have any question about this Privacy Notice or about the way we handle your information, you may contact us at any time by email at hello@bauthe.com or by telephone at + (330) 324-6442, Monday to Saturday. Requests concerning your personal information will be handled with care and confidentiality.

We collect the information you provide to us directly: your title, first and last name, email address, postal and delivery addresses, telephone number, date of birth where you choose to share it, your account credentials, the details of your orders, returns and appointments, your beauty preferences, and the content of your messages when you contact us, including through our contact form.

We also collect certain information automatically when you use our website, such as your IP address, the type of device and browser you use, your approximate location, the pages you visit, the products you view or add to your bag or favourites, and the date and duration of your visits. This information is gathered through cookies and similar technologies, as described in our Cookies policy. Payment card details are processed directly by our secure payment providers; Bauthe does not store your full card number.

Bauthe uses your personal information to process and deliver your orders, manage payments, returns and refunds, create and administer your account, save your bag and favourites, respond to your questions and requests, organise your appointments in boutique, and provide you with the attentive service you expect from us. This processing is necessary for the performance of our contract with you.

With your consent, where required by law, we use your information to send you news about our products, launches, events and offers by email, text message or other channels, and to personalise your experience on our website. You may withdraw your consent at any time, free of charge, by using the unsubscribe link in each message, by updating your preferences in your account, or by contacting us.

We also process your information on the basis of our legitimate interests: to understand how our website and services are used so that we may improve them, to prevent fraud and secure our systems, to conduct customer satisfaction surveys and to defend our rights. Finally, we process certain information to comply with our legal obligations, in particular in accounting, tax and consumer protection matters.

Your information is intended for the relevant teams within Bauthe. It may be shared with carefully selected service providers acting on our behalf and under our instructions, such as payment processors, delivery companies, website hosting and IT providers, email service providers and customer service tools. These providers are bound by contractual obligations of confidentiality and security and may use your information only to provide their services to Bauthe.

Bauthe may also disclose your information where required by law, by a court or by a public authority, or where necessary to protect the rights, property or safety of Bauthe, our clients or others. In the event of a merger, acquisition or sale of all or part of our business, your information may be transferred to the entity concerned, which will remain bound by the commitments of this notice. Bauthe does not sell your personal information.

Your information may be processed outside your country of residence, including in the United States and in other countries where our service providers are located. Where this is the case, Bauthe puts in place appropriate safeguards to ensure your information benefits from a level of protection consistent with this notice and with applicable law.

We keep your personal information only for as long as necessary for the purposes for which it was collected. Information relating to your orders is retained for the duration of our contractual relationship and thereafter for the periods required by law. Information used for marketing purposes is kept for three years from your last interaction with us, unless you withdraw your consent earlier. Messages sent through our contact form are kept for the time needed to answer them and follow up on your request.

Bauthe implements appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration, including encryption of data in transit, restricted access and regular review of our practices. While no system is entirely without risk, we work continuously to keep your information safe.

Depending on where you live, you may have the right to access the personal information we hold about you, to have it corrected or deleted, to obtain a copy in a portable format, to restrict or object to certain processing, to withdraw your consent, and to opt out of targeted advertising or of the sale or sharing of your information. Residents of California and of other states with privacy laws benefit from the rights granted by their state legislation, and Bauthe will never discriminate against you for exercising them.

To exercise your rights, please write to us at hello@bauthe.com, call us at + (330) 324-6442, or visit Your Privacy Choices. We may ask you to verify your identity before responding, and we will reply within the time limits set by applicable law. You also have the right to lodge a complaint with the competent data protection authority.

Our website and services are intended for adults. Bauthe does not knowingly collect personal information from children under the age of sixteen. Should you believe that a child has provided us with information, please contact us so that we may delete it.

Bauthe may update this Privacy Notice from time to time to reflect changes in our practices or in the law. The most recent version is always available on our website, and we will inform you of any significant change by appropriate means.